Project and Program Management - We approach Program Management in a very methodical way. Our staff understands the necessary steps to monitor and control the scope, cost, schedule, risk, procurement, quality, human resources, and communications of a project or program. Our processes help our clients to ensure: efficiency, accountability, and transparency.

• Earned Value Management
• Risk Management
• Benchmarking
• Quality Control & Assurance
• Logistics & Program Support
  

Communications & Marketing - Improvements made in any organization go unnoticed and unappreciated unless people know about them. We assist with the development and implementation of marketing and communications plans that develop trust with employees, customers, and stakeholders. This process is critical to an organization’s success and its ability to effectively recruit, motivate, develop, and retain.

• Search Engine Marketing & Optimization
  
• Graphic Design
  
• Strategic Planning
• Public Relations & Outreach
• Market Research
• Trade Shows
• Translations
• Website Design

Organizational Development - Every organization can change – for better or worse. A-G helps define necessary changes in the organizational environment to optimize performance, establish a plan for achieving short- and long-term improvements, and ensure that stakeholders buy into the process before, during, and after the change.

• Organizational Assessment
  
• Best Practices & Benchmarking
  
• Performance Measurement
  
• Change Management
  
• Program & Service Improvement

Customer and Employee Loyalty - We bring a private sector focus to the issue of “loyalty” in the public sector. Customers will support service providers that deliver on their promises. Employees will remain engaged and dedicated to an organization that treats them well. Improvements that are customer- and/or employee-driven will result in more effective and efficient government that serves the people. Our techniques for building and sustaining loyalty have been successful for more than 30 years.

• Service Leadership
  
• Qualitative & Quantitative Research
  
• Customer & Employee Satisfaction Studies
  
• Service Improvement Solutions
• Customer Relationship Management

Human Capital/Performance - Government agencies rely on their staff to perform at their best. Our staff provides the tools for recruiting, motivating, developing, and retaining talented leaders and employees dedicated to the mission.

• Leadership Development
• Workforce Training
  
• Distance Learning
  
• Training Needs Assessment
  
• Team Building
  
• Performance Management
  
• Curriculum Development

Technical Assistance - Technical assistance is central to effectively supporting government functions and grants. Our access to communities of subject matter experts enables us to offer five types of assistance: setting appropriate goals for grant and other program review processes, involving appropriate experts and other resources, using a 6-step performance gap analysis model, evaluating the review, and reporting the results. In addition, we can handle all logistics and coordination.

• Diagnostic site & Peer Review visits
  
• Conference & Meeting Planning
  
  

STRATEGIC PLANNING - Our strategic planning process begins with the end in mind. We help our clients to critically assess where they are now, and where they want their organization to go. We use proven strategies to define the process that will help them achieve their goals by defining the plan, preparing the content, and guiding the process

• Strategic Analysis & Planning
• Decision Support Systems
• Transparency Planning & Reviews